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Support Tools

  • orion is a tool developed by ion to collect much of the management information available in your server and forward it to ion for support. orion is "ion's Trouble Hunter." orion is a Linux program that collects FRU, DMI, sensor, System Event Log and RAID controller status and logs to present a complete picture of the state of your server. The ion support team uses this information to make sure that diagnosis is quick and effective so that the appropriate parts can be shipped and so that field technicians can be fully prepared for the actual repair that is needed. Download the current version of orion.
  • scorpion takes the orion concept one step further. scorpion is a bootable USB Flash device that ships inside every ion server. Maybe your system runs Windows or BSD or some other operating system and cannot run orion directly. Maybe your system won't boot from its boot drive. scorpion boots Linux to run orion and collect the data which ion needs to support your systems as efficiently as possible. scorpion also includes firmware files and tools to allow a system to be set with its original BIOS and firmware after a serverboard replacement.
Support Contacts Tech Support Links
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Support Links for Current ION Systems
NUC7 Photo
7th Gen Core™ Processor
NUC7 Tech Support  
PS Photo
Xeon Processor Scalable Processor
PS Tech Support  
P1 Photo
Xeon Processor Scalable Processor
P1 Tech Support  
P4 Photo
Xeon Processor Scalable Processor
P4 Tech Support  
Support Links for All ION Systems

A20 Photo
Quad-Core Xeon® 5400 series Processor
A20 Tech Support   Virtual Tour Replacement Suggestion: U20
LN20J Photo
Xeon™ Processor
LN20J Tech Support   Virtual Tour Replacement Suggestion: A20
IR2003X2i Photo
Xeon Processor
IR2003X2i Tech Support   Replacement Suggestion: LN20J
SR2300WV2 Photo
Xeon™ Processor
SR2300WV2 Tech Support   Replacement Suggestion: LN20J
terastatION3 Photo
Quad-Core Xeon® 5400 series Processor
terastatION3 Tech Support   Replacement Suggestion: PS
terastatION2 Photo
Xeon™ Processor
terastatION2 Tech Support   Replacement Suggestion: PS
A10 Photo
Quad-Core Xeon® 5400 series Processor
A10 Tech Support   Virtual Tour Replacement Suggestion: U10
terastatION4 Photo
6-Core Xeon® 5600 Series Processor
terastatION4 Tech Support   Virtual Tour Replacement Suggestion: PS
SR1300WV2 Photo
Xeon™ Processor
SR1300WV2 Tech Support   Virtual Tour Replacement Suggestion: LN10J
BX22 Photo
Xeon™ Processor
BX22 Tech Support   Virtual Tour Replacement Suggestion: MF60V
LN10J Photo
Xeon™ Processor
LN10J Tech Support   Virtual Tour Replacement Suggestion: A10
SR2200CBS Photo
Pentium® III Processor
SR2200CBS Tech Support   Replacement Suggestion: SR2300WV2
H10 Photo
Quad-Core Xeon® 3000 Series Processor
H10 Tech Support   Virtual Tour Replacement Suggestion: H15
BX24 Photo
Quad-Core Xeon® Processor
BX24 Tech Support   Virtual Tour Replacement Suggestion: MF60V
ISA2 Photo
Xeon™ Processor
ISA2 Tech Support   Replacement Suggestion: LN10V
IR1200P3 Photo
Pentium®  III Processor
IR1200P3 Tech Support   Replacement Suggestion: SR1300WV2
BX21 Photo
Xeon™ Processor
BX21 Tech Support   Virtual Tour Replacement Suggestion: MF60V
IR2003X2 Photo
Xeon Processor
IR2003X2 Tech Support   Replacement Suggestion: LN20J
MS10N Photo
Pentium® D Processor
MS10N Tech Support   Virtual Tour Replacement Suggestion: H10
IR3000T2 Photo
Pentium III Processor
IR3000T2 Tech Support   Replacement Suggestion: SR2300WV2
H11 Photo
Quad-Core Xeon® 3200 Series Processor
H11 Tech Support   Virtual Tour Replacement Suggestion: H15
U10 Photo
6-Core Xeon® 5600 Series Processor
U10 Tech Support   Virtual Tour Replacement Suggestion: G1
SR1200CBS Photo
Pentium III Processor
SR1200CBS Tech Support   Virtual Tour Replacement Suggestion: SR1200CB2
H12 Photo
Quad-Core Xeon® 3400 Series Processor
H12 Tech Support   Virtual Tour Replacement Suggestion: H15
G2 Photo
Xeon® E5-2600 Series Processor
G2 Tech Support   Replacement Suggestion: C2
U20 Photo
6-Core Xeon® 5600 Series Processor
U20 Tech Support   Virtual Tour Replacement Suggestion: G2
G1 Photo
Xeon® E5-2600 Series Processor
G1 Tech Support   Replacement Suggestion: C1
C2 Photo
Xeon® E5-2600 V4 Series Processor
C2 Tech Support   Replacement Suggestion: P2
IR4003X2 Photo
Quad-Core Xeon® 5400 series Processor
IR4003X2 Tech Support   Replacement Suggestion: S55
TG10 Photo
6-Core Xeon® 5600 Series Processor
TG10 Tech Support   Replacement Suggestion: CN24E5
F40 Photo
Quad-Core Xeon® 7400 Series Processor
F40 Tech Support   Replacement Suggestion: F45
IPS2300 Photo
Xeon™ Processor
IPS2300 Tech Support   Virtual Tour Replacement Suggestion: SR2300WV2
G10 Photo
6-Core Xeon® 5600 Series Processor
G10 Tech Support   Replacement Suggestion: C2
F30 Photo
Quad-Core Xeon® 5400 series Processor
F30   Replacement Suggestion: FX8
V55 Photo
6-Core Xeon® 5600 Series Processor
V55 Tech Support   Virtual Tour Replacement Suggestion: I4
SR1300WVA Photo
Xeon Processor
SR1300WVA Tech Support   Replacement Suggestion: SR1300WV2
SR2100T2 Photo
Pentium III Processor
SR2100T2 Tech Support   Replacement Suggestion: SR2300WV2
SC5200BR2 Photo
Xeon™ Processor
SC5200BR2 Tech Support   Virtual Tour Replacement Suggestion: LN50B
I2X2 Photo
Itanium® 2 Processor
I2X2 Tech Support   Virtual Tour Replacement Suggestion: M40
I2X4 Photo
Itanium® 2 Processor
I2X4 Tech Support   Virtual Tour Replacement Suggestion: F45
IR1000B1 Photo
Pentium III or Celeron Processor
IR1000B1 Tech Support   Replacement Suggestion: CP10B
S5 Photo
Xeon® E5-2600 Series Processor
S5 Tech Support   Replacement Suggestion: PS
SC5200VB2 Photo
Xeon™ Processor
SC5200VB2 Tech Support   Virtual Tour Replacement Suggestion: SC5275GP2
terastatION Photo
Xeon™ Processor
terastatION Tech Support   Replacement Suggestion: PS
SR71mach5 Photo
Xeon® E5-2600 V4 Series Processor
SR71mach5 Tech Support   Replacement Suggestion: SR71mach6
SRMK2S Photo
Pentium III Processor
SRMK2S Tech Support   Replacement Suggestion: SR1300WVS
TIGH2U Photo
Quad-Core Xeon® 5400 series Processor
TIGH2U Tech Support   Replacement Suggestion:
S21 Photo
Quad-Core Xeon® 5400 series Processor
S21 Tech Support   Replacement Suggestion: U20
M1 Photo
Core™ 2 Duo Processor
M1   Replacement Suggestion: V35
LN10S Photo
Xeon™ Processor
LN10S Tech Support   Replacement Suggestion: LN10V
LBX2 Photo
Xeon™ Processor
LBX2 Tech Support   Replacement Suggestion: IR1003TX2
H13 Photo
Quad-Core Xeon 3200 Series Processor
H13 Tech Support   Replacement Suggestion: H15
C1 Photo
Xeon® E5-2600 V4 Series Processor
C1 Tech Support   Replacement Suggestion: P1
TIGW1U Photo
Quad-Core Xeon® 5400 series Processor
TIGW1U Tech Support   Replacement Suggestion:
SC5200BV Photo
Pentium® 4 Processor
SC5200BV Tech Support   Replacement Suggestion: SC5200WP1
B2 Photo
Core™ 2 Duo Processor
B2 Tech Support   Replacement Suggestion: V35
SR1325TP Photo
Pentium® 4 Processor
SR1325TP Tech Support   Replacement Suggestion: CP10B
SPKA4 Photo
Pentium III Xeon Processor
SPKA4 Tech Support   Replacement Suggestion: SP7004
BX41 Photo
Xeon™ Processor
BX41 Tech Support   Virtual Tour Replacement Suggestion: MF60V
CN12E5V3 Photo
Xeon® E5-2600 V4 Series Processor
CN12E5V3 Tech Support   Replacement Suggestion:
H14 Photo
Xeon® E3 Series Processor
H14 Tech Support   Replacement Suggestion: H15
V50 Photo
Quad-Core Xeon® 5400 series Processor
V50 Tech Support   Virtual Tour Replacement Suggestion: V55
I4 Photo
Xeon® E5-2600 Series Processor
I4 Tech Support   Replacement Suggestion:
S50 Photo
Quad-Core Xeon® 5400 Series Processor
S50 Tech Support   Virtual Tour Replacement Suggestion: S55
SR4004 Photo
Xeon™ MP Processor
SR4004 Tech Support   Replacement Suggestion: TC40H
CP10B Photo
Pentium® 4 Processor
CP10B Tech Support   Replacement Suggestion: MS10N
IR1003X2 Photo
Xeon™ Processor
IR1003X2 Tech Support   Replacement Suggestion: LN10J
IR2006X2 Photo
Xeon Processor
IR2006X2 Tech Support   Replacement Suggestion: SR2300WV2
ISP1100 Photo
Celeron Processor
ISP1100 Tech Support   Replacement Suggestion: SR1300WVA
DataCACHE Photo
Xeon™ Processor
DataCACHE   Replacement Suggestion: SR-71mach4
SC5100D2 Photo
Pentium III Processor
SC5100D2 Tech Support   Virtual Tour Replacement Suggestion: SC5200CW
terastatION-E Photo
Pentium® D Processor
terastatION-E Tech Support   Replacement Suggestion: PS
NUC6 Photo
6th Gen Core™ Processor
NUC6 Tech Support   Replacement Suggestion: NUC8
NUC7 Photo
7th Gen Core™ Processor
NUC7 Tech Support   Replacement Suggestion:
PS Photo
Xeon Processor Scalable Processor
PS Tech Support   Replacement Suggestion:
S10 Photo
Quad-Core Xeon® 5400 Series Processor
S10 Tech Support   Replacement Suggestion: U10
SS5 Photo
Xeon® E5-2600 Series Processor
SS5 Tech Support   Replacement Suggestion: C2
SR5100D2 Photo
Pentium III Processor
SR5100D2 Tech Support   Replacement Suggestion: SC5200BR2
IP545BG Photo
Pentium 4 Processor
IP545BG Tech Support   Replacement Suggestion: IP865GLC
ISA3 Photo
Xeon™ Processor
ISA3 Tech Support   Replacement Suggestion: LN10V
IPBG2 Photo
Pentium 4 Processor
IPBG2 Tech Support   Replacement Suggestion: IP865GLC
IP545MV Photo
Pentium 4 Processor
IP545MV Tech Support   Replacement Suggestion: IP865GLC
IP955XBK Photo
Core™ 2 Duo Processor
IP955XBK Tech Support   Replacement Suggestion: V35
IR1000T2 Photo
Pentium III Processor
IR1000T2 Tech Support   Replacement Suggestion: SR1300WVS
IR2200X Photo
Xeon Processor
IR2200X   Replacement Suggestion: SR2300WV2
IR2000T2 Photo
Pentium III Processor
IR2000T2 Tech Support   Replacement Suggestion: SR2300WV2
LN20V Photo
Xeon™ Processor
LN20V Tech Support   Virtual Tour Replacement Suggestion: A20
SR5000WN Photo
Pentium 4 Processor
SR5000WN Tech Support   Replacement Suggestion: SC5200BV
T10 Photo
Quad-Core Xeon® 5400 series Processor
T10 Tech Support   Replacement Suggestion: T11
teraBLOCK-3 Photo teraBLOCK-3   Replacement Suggestion: PS
SR5010T2 Photo
Pentium III Processor
SR5010T2 Tech Support   Replacement Suggestion: SR5100D2
NUC-4 Photo
4th Gen Core™ Processor
NUC-4 Tech Support   Replacement Suggestion: NUC7
NUC5 Photo
5th Gen Core™ Processor
NUC5 Tech Support   Replacement Suggestion: NUC7
LN50S Photo
Xeon™ Processor
LN50S Tech Support   Virtual Tour Replacement Suggestion: V50
SC5200CW Photo
Xeon Processor
SC5200CW Tech Support   Virtual Tour Replacement Suggestion: SC5200BR2
SR1200CBA Photo
Pentium III Processor
SR1200CBA Tech Support   Virtual Tour Replacement Suggestion: SR1200CB2
SC5275GP2 Photo
Xeon™ Processor
SC5275GP2 Tech Support   Virtual Tour Replacement Suggestion: SC5295RP2
mini Photo
Pentium® 4 Processor
mini Tech Support   Replacement Suggestion: IR1003TX2
SR5005T2 Photo
Pentium III Processor
SR5005T2 Tech Support   Replacement Suggestion: SR5100D2
SR1300WVS Photo
Xeon Processor
SR1300WVS Tech Support   Replacement Suggestion: SR1300WV2
IP865GLC Photo
Pentium® 4 Processor
IP865GLC Tech Support   Replacement Suggestion: IP925XCV
IPMV2 Photo
Pentium® 4 Processor
IPMV2 Tech Support   Replacement Suggestion: IP865GLC
IPS2200 Photo
Pentium III Processor
IPS2200 Tech Support   Virtual Tour Replacement Suggestion: IPS2300
IR2000P4S Photo
Pentium 4 Processor
IR2000P4S Tech Support   Replacement Suggestion: IR1000P4S
LN50A Photo
Xeon™ Processor
LN50A Tech Support   Virtual Tour Replacement Suggestion: S50
HD10P Photo
Pentium® 4 Processor
HD10P   Replacement Suggestion: MS10N
CN24E5V4 Photo
Xeon® E5-2600 V4 Series Processor
CN24E5V4 Tech Support   Replacement Suggestion: PHD
SR5010BT Photo
Pentium III Xeon Processor
SR5010BT Tech Support   Replacement Suggestion: SR5100D2
TurboSERVER Photo
Xeon™ Processor
TurboSERVER   Replacement Suggestion: SR-71mach6
TurboSERVER5 Photo
Xeon™ Processor
TurboSERVER5   Replacement Suggestion: SR-71mach6
SC5200HG Photo
Xeon Processor
SC5200HG   Virtual Tour Replacement Suggestion: SC5200BR2
S55 Photo
6-Core Xeon® 5600 Series Processor
S55 Tech Support   Virtual Tour Replacement Suggestion: I4
SC5100A2 Photo
Pentium III Processor
SC5100A2 Tech Support   Virtual Tour Replacement Suggestion: SC5200CW
SC5275RP2 Photo
Xeon™ Processor
SC5275RP2 Tech Support   Virtual Tour Replacement Suggestion: SC5295RP2
SC5295RP2 Photo
Xeon™ Processor
SC5295RP2 Tech Support   Virtual Tour Replacement Suggestion: V50
mini2 Photo
Core™ 2 Duo Processor
mini2   Replacement Suggestion: V35
SRPL8 Photo
Pentium III Xeon Processor
SRPL8 Tech Support   Replacement Suggestion: SR7004
SR71mach3 Photo
Xeon® E5-2600 Series Processor
SR71mach3 Tech Support   Replacement Suggestion: SR71mach6
I2CN Photo
Itanium® 2 Processor
I2CN Tech Support   Replacement Suggestion: F45
IP545EA Photo
Pentium III Processor
IP545EA Tech Support   Replacement Suggestion: IP865GLC
LN50B Photo
Xeon™ Processor
LN50B Tech Support   Virtual Tour Replacement Suggestion: S50
LBX4 Photo
Pentium® 4 Processor
LBX4 Tech Support   Replacement Suggestion: LN50B
LN10V Photo
Xeon™ Processor
LN10V Tech Support   Virtual Tour Replacement Suggestion: A10
IR4003X1 Photo
Pentium® D Processor
IR4003X1 Tech Support   Replacement Suggestion: S55
L42 Photo
Xeon® E5-4600 Series Processor
L42 Tech Support   Replacement Suggestion: C2
IP925XCV Photo
Pentium® 4 Processor
IP925XCV Tech Support   Replacement Suggestion: IP955XBK
V35 Photo
Quad-Core Xeon® 3500 Series Processor
V35 Tech Support   Replacement Suggestion: C4
W4 Photo
4th Gen Core™ Processor
W4 Tech Support   Replacement Suggestion: W6
W5200X Photo W5200X   Replacement Suggestion: SC5200VB2
W6 Photo
6th Gen Core™ Processor
W6 Tech Support   Replacement Suggestion: NUC8
IR1000P4S Photo
Pentium® 4 Processor
IR1000P4S Tech Support   Replacement Suggestion: CP10B
IR1200X Photo
Xeon Processor
IR1200X   Replacement Suggestion: SR1300WV2
IR3000MV Photo
Pentium 4 Processor
IR3000MV Tech Support   Replacement Suggestion: SC5200BV
IP545GB Photo
Pentium 4 Processor
IP545GB Tech Support   Replacement Suggestion: IP865GLC
IP545HV Photo
Pentium 4 Processor
IP545HV Tech Support   Replacement Suggestion: IP865GLC
IP545MD Photo
Pentium 4 Processor
IP545MD Tech Support   Replacement Suggestion: IP865GLC
IP4SV Photo
Pentium® 4 Processor
IP4SV Tech Support   Replacement Suggestion: IP865GLC
CN24E5 Photo
Xeon® E5-2600 Series Processor
CN24E5 Tech Support   Virtual Tour Replacement Suggestion: CN24E5V4
F45 Photo
Xeon® E7 Series Processor
F45   Virtual Tour Replacement Suggestion: L42
C4 Photo
Xeon® E5-2600 V4 Series Processor
C4 Tech Support   Replacement Suggestion: P4
CAR1-HS Photo
Pentium® III or Celeron™ Processor
CAR1-HS Tech Support   Replacement Suggestion: CP10B
SR5000X2 Photo
Xeon™ Processor
SR5000X2 Tech Support   Replacement Suggestion: SR5100D2
SR5005BT Photo
Pentium III Xeon Processor
SR5005BT Tech Support   Replacement Suggestion: SR5100D2
SR5000T2 Photo
Pentium III Processor
SR5000T2 Tech Support   Replacement Suggestion: SR5100D2
SR2000T2 Photo
Pentium III Processor
SR2000T2 Tech Support   Replacement Suggestion: SR2300WV2
SS300 Photo
Xeon™ Processor
SS300 Tech Support   Replacement Suggestion: terastatION4
SS300VTL Photo
Xeon™ Processor
SS300VTL Tech Support   Replacement Suggestion: terastatION4
terastatION2mix Photo
Xeon™ Processor
terastatION2mix Tech Support   Replacement Suggestion: PS
MTH87 Photo
4th Gen Core™ Processor
MTH87 Tech Support   Replacement Suggestion: W4
M40 Photo
Itanium® 2 Processor
M40 Tech Support   Replacement Suggestion: F40
S20 Photo
Quad-Core Xeon® 5400 series Processor
S20 Tech Support   Replacement Suggestion: U20
NUC-H Photo
Core™ i5 Processor
NUC-H Tech Support   Replacement Suggestion: NUC7
P1 Photo
Xeon Processor Scalable Processor
P1 Tech Support   Replacement Suggestion:
P4 Photo
Xeon Processor Scalable Processor
P4 Tech Support   Replacement Suggestion:
SP7004 Photo
Xeon™ MP Processor
SP7004 Tech Support   Virtual Tour Replacement Suggestion: TC60H
S40S Photo
Core™  i7 Extreme Edition Processor
S40S Tech Support   Replacement Suggestion: V35
SC5200TP Photo
Pentium® 4 Processor
SC5200TP Tech Support   Replacement Suggestion: terastatION4

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